Both IX Web Hosting and FatCow focus on providing solutions for web hosting and other services. IX Web Hosting boasts of three types of hosting plans. Apart from these plans, They offers it customers a wide spectrum of services such as web design, SSL certificates, a merchant account and gateway and an e-chat service for enhanced customer relations. In addition to this IX also offers a new service called E-commerce Spamguard that helps to keep you’re your mailbox free from spam. FatCow also offers the same services as IX along with a few additional ones such as website management and scripting add-ons. The services offered by these two companies helps to aid your site during its marketing phase.
While comparing the features supported by these two companies there is nothing much to choose from. FatCow provides you with some basic features such as unlimited bandwidth and disk space, a free site builder and unlimited email accounts. A number of programs such as Wordpress, Gbook and Joomla can be integrated with the basic features by means of an application installer tool. Apart from this FatCow has a distinctive newsletter management tool. IX Web Hosting, on the other hand provides a number of remarkable features such as server side includes, multimedia streaming support and many other options that are offered by FatCow. They offers a new kind of dedicated IP address which serves as an advantage over FatCow. FatCow however maintains its unbeaten reputation by developing new and innovative features such as integrated search and Web Management tools.
Quality support is essential for any web hosting company to keep it running. There is no use in providing multiple features and cheap hosting plans if the company is unable to provide any means by which their customers can access specialists who are responsible for providing quality support. Both FatCow and IX Web Hosting have taken a lot of effort to ensure that their customers are well looked after. Both companies offer round the clock customer support. The customer service executives can be contacted by means of e-mail, live chat or a toll-free phone. Self help tools such as visual step-by-step instructions, FAQs and knowledge bases are also made available to customers by which they can find the solutions to their queries. Another way by which the customer support people can be contacted is via support ticket systems and both FatCow and IX Web Hosting have ensured that they have this system in place. A team of IT experts handle the technical issues of the customers in both the companies. Both companies are equally matched when it comes to providing support to its customers although FatCow is reputed to have a faster response time.
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